Responsible Gaming

Responsible gaming is fun

We work daily to expand our many offers in sports betting and casino for our customers. Exciting and fun entertainment is our priority, however, in order for fun to remain your constant companion you should always play responsibly.

A few valuable tips:
  • Approach gaming with realistic expectations because that's when the entertainment factor is at its highest.
  • Only play when you're focused and rested.
  • Have regular breaks from playing.
  • Set how high your loss limit will be before you start playing.
  • Never play under the influence of drugs or alcohol or if you are in a depressive state.
  • Check out in advance our Responsible Gaming section and take the self-test.
  • Stick to a personal financial plan and a fixed budget. For this purpose we offer you the possibility to set limits.

Protection of minors

bet-at-home.com does not allow anybody under the age of 18 to play on the website. We carry out electronic age verification checks and if we did discover anyone under 18 to be using our website, all winnings would be forfeited and we may report you to the relevant authorities.

Useful steps to prevent children or any other individual from logging on and gambling without your knowledge can be found via the following link: www.cyberpatrol.com

Reality Check

Customers have the opportunity to set a so-called "Reality Check", an automatic reminder, for the casino. When customers play in the casino they will receive information on the time they've already spent playing after a individually set time frame. The "Reality Check" can be manually set in the betting account under "My profile/Reality Check (Casino)". Customers can choose from the following time frames: no, 20 minutes, 30 minutes, 60 minutes

Personal playing limits

Are there moments in which you go over your playing budget or would you like to take precautionary financial measures? If yes, the following options are available for setting playing limits:
  • a deposit limit where the amount deposited in the gaming account is limited over particular duration
  • a limit on the losses you may incur within a specified period of time
  • a limit on the amount you may wager for gambling (or specific gambling products) within a specified period of time
These limits may either be for the overall platform or for single products. The deposit limit can be set directly in the gaming account or by clicking here (only after successful Login). To set the loss limit or the wager limit please contact our bet-at-home.com customer service via e-mail service.en@bet-at-home.com.

Please note that increasing a deposit limit only has effect after a 24 hour period and then an additional confirmation is necessary. The reduction of a deposit limit shall be effected immediately.

Timeout

bet-at-home.com offers customers the possibility of a timeout. You can set this on your own in your user account under "Self-exclusion" or by contacting the customer service team via e-mail at service.en@bet-at-home.com. The timeout can either be set for a predetermined period of 1 day, 1 week or 1 month, or to a specific date for a maximum of six weeks.

Self-exclusion

bet-at-home.com provides customers with, if needed, the option to self-exclude.

The exclusion can be set directly in the gaming account or by clicking here (only after successful Login). Further the exclusion can be set by contacting our service via e-mail service.en@bet-at-home.com.

The self exclusion period is a minimum of six month and customers are given the option of extending this period to a total of at least five years. At the end of the period the self exclusion remains in place unless the customer has taken positive action in order to gamble again. In the event a customer chooses to make a positive request to begin gambling again, the customer is given one day to cool off before being allowed to gamble. Re-registering online is not sufficent.

In addition to that, no newsletters or advertisements will be sent.

We also recommend that you self-exclude for any other bookmakers that you may hold accounts with.

Evaluate your gambling habits

With the help of the self-test, you can realistically evaluate your own gaming behaviour quickly and easily. However we would like to expressly point out that a diagnosis of a gambling problem can only be made by a trained expert. Please find the self-test here.

No need to worry about your personal details; your answers are completely anonymous and will not be saved or evaluated by bet-at-home.com.

Organisations that can help

Should you personally or someone you know require professional help, please contact the following organisations directly:

Institut Glücksspiel & Abhängigkeit (Institute for Gambling and Addiction)
Emil-Kofler-Gasse 2
A-5020 Salzburg
Tel.: +43 (0)662 874030
Fax: +43 (0)662 874030-11
Website: www.game-over.at
E-mail: office@game-over.at
GamCare
2&3 Baden Place
Crosby Row, London
SE1 1YW
Tel.: +44 (0)20 73785200
Fax: +44 (0)20 73785237
Customer Service: +44 (0)845 6000-133 (daily from 10am - 10pm)
Website: www.gamcare.org.uk
E-mail: info@gamcare.org.uk
Gamblers Anonymous
International Service Office
P.O. Box 17173
Los Angeles, CA 90017
Tel.: +1 (626) 960-3500
Fax: +1 (626) 960-3501
Website: www.gamblersanonymous.org
E-mail: isomain@gamblersanonymous.org
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